FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?
    * Visit our website and browse through our collection.
    * Select the items you want to purchase and add them to your cart.
    * Proceed to checkout, provide shipping details, and complete the payment.

2. What payment methods do you accept?
    * We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.

3. Can I modify or cancel my order after placing it?
    * Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before completing the purchase.

4. How can I track my order?
    * Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website to track your order's status.

5. What is your return policy?
    * We offer a hassle-free 14-day return policy. If you're not satisfied with your purchase, you can return the item(s) within 14 days for a refund or exchange. Please see our Return Policy for more details.

6. How do I determine my size?
    * Refer to our size chart available on each product page to find the best fit for you. If you have specific questions, feel free to reach out to our customer support team.

7. Do you offer international shipping?
    * Yes, we offer international shipping. Shipping fees and delivery times may vary based on your location. Please check our Shipping Information for more details.

8. What should I do if I receive a damaged or defective item?
    * We apologize for any inconvenience. Please contact our customer support team within 7 days of receiving the item, and we will assist you with the return or replacement process.

9. How can I contact customer support?
    * You can reach our customer support team through our Contact Us page or email us at tmjhstudio@gmail.com. We aim to respond within 24 hours.

10. Are there any promotions or discounts available?
    * Keep an eye on our website and subscribe to our newsletter for updates on promotions, discounts, and exclusive offers. Follow us on social media for special announcements.