Shipping
ORDER PROCESSING:
Please allow 1-3 Business days to process your order. Expect an email within 1-3 Business days to let you know your order is on the way!
BRISBANE LOCAL PICKUP - shop54/662 Compton Rd, Calamvale QLD 4116
We offer pick up for locals around the Brisbane region. An email will be sent when your order is ready for pickup.
Express Orders placed before 11:00am AEDT will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 1-3 business day using Australia Post or Sendle. Flat rate shipping fee of $10.00 applies to orders shipping within Australia.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
| Shipping option | Estimated delivery time | Price |
| Standard | 2 to 6 business days | $10.00 |
| Standard Free | 2 to 6 business days | $100.00 and up |
| Express | 1 to 3 business days | $15.00 |
| Click & Collect (Brisbane locals only) | 1-3 business day processing | $0.00 |
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
| Shipping option | Estimated delivery time | Price |
| Standard | 8 to 13 business days | $25.00 |
| Express | 4 to 8 business days | $35.00 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TMJH Studio is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at tmjhstudio@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at tmjhstudio@gmail.com.